Benchmarking

Because we touch so many large organizations and have such strong provider relationships we’re unmatched when it comes to knowing where providers excel (or not).

We Are Always Benchmarking

We benchmark everything — carriers, data centers, other types of service providers, and even cities and countries. For data centers alone, we ask over 500 questions to evaluate providers — everything from “How do you verify employee backgrounds?” to “How do you get power and how do you maintain power?”

We know where to look for the most appropriate providers of a particular type of service for a particular organization that does business in particular parts of the world — and we know this before we even start a due diligence process. Whether it’s latency, cost, SLAs, operational redundancies, geographic proximity, rate structure, or some other criteria on which to evaluate a provider’s offering we have the knowledge that comes with the strongest possible connections to the widest network of providers worldwide.

Companies turn to Spearhead for benchmarking services because they simply don’t have the time for doing it themselves. Our benchmarking services let you know what’s out there so you can decide whether to stay with an existing resource or explore other options.

We will:

• Constantly be working on behalf of organizations that buy technology services in order to evaluate different providers’ offerings, level of customer service, and overall performance.
• Constantly interact with service providers worldwide in order to asses current offerings, market conditions, competitive claims, rates, geographic coverages and more.
• Provide clients with free assessments of which carriers, data centers, cloud providers, contact centers, mobile providers, and managed services providers rank on various key criteria